Return/Refund Policy
Uncompleted Transactions and Cancellations of Orders
- Termination Prior to Shipment. Customer may cancel an order prior to pick up by Designated Shipper at Supplier's shipping point. In such case, no payment will be due Distributor.
- Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to pick up by the Designated Shipper, but prior to Acceptance of Products, as provided above, Customer may cancel an Order by contacting Distributor within the three (3) days of receipt of items. Distributor will provide Customer with disposition instructions, and may charge the Customer for shipping expenses and restocking fees.
All returns, replacements, technical services and support shall be handled by Distributor's customer service organization as follows: Products described below may be returned to Distributor within 30 days for replacement or adjustment. To assure prompt handling, Subscriber must obtain a Return Goods Authorization Number ("RGA Number") from Distributor and reference this number on return shipping documents. Returns made without the RGA Number will be returned to Customer, freight collect. Distributor reserves the right to reverse any credit issued to Subscriber: (i) for any Product not returned after authorization and requested by Distributor; or, (ii) if, upon return, such Product is determined by Distributor not to be defective. Distributor will grant full credit for: (i) Products not supplied in accordance with Customer's orders; and, (ii) Products which are defective at the time of receipt by the Customer. Distributor will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Distributor. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements. Distributor will not grant credit for: (i) Products which have been discontinued; (ii) Products which are personalized or customized;(iii) Products not purchased from Distributor; (iv) Refrigerated or temperature controlled Products; (v) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new; (vi) reagents, diagnostics, or chemicals which have been opened; (vii) Products that have been shipped outside the United States.
The ScICO Supply Guarantee.
Solely with respect to ScICO Supply branded products purchased in the US, they may be returned for any reason within 30 days of purchase for full credit of the purchase price (excluding freight) with the following exclusions: (i) Products not purchased from Distributor; (ii) Refrigerated or temperature controlled Products; (iii) reagents, diagnostics, or chemicals which have been opened; (iv)Equipment and instruments with a purchase price of $1,000 or more; (v) Products that have been shipped outside the United States.